Share this page

Customer help and support

We aim to respond to emails as they arrive; but we are not staffed 24/7.

We normally find that once any new-customer teething issues are resolved our systems rarely cause any issues as we have 99.9% uptime.

What is Bandwidth?

  • Bandwidth refers to the amount of data available to you. We offer Unlimited bandwidth, so it’s nothing to worry about with us. 🙂

What is Auto DJ Storage?

  • That’s space on our servers for your audio files, such as music, pre-recorded shows and jingles etc.
  • An MP3 at 128k averages out at one meg per minute. That means 20GB of storage is enough for around 400 hours (almost 7 days) of music – not playing the same track twice.

What does Simultaneous / Max Listeners mean?

  • This is the number of your audio players (actively playing your broadcast) that can be used at any one time.

Do I need expensive gear?

  • You need a computer to connect to the system and upload music if you want to use Auto DJ.
  • To go live you might need a modest mixer, microphone, headphones, any app to play music, and a broadband connection. All the rest is optional.
  • Our rule of thumb is to use what you have and do it anyway. Then as your station builds, look at what else you need to make life easier.
  • Don’t be put off by what you read on some forums about expensive computers, software, mixers or microphones to use. Just follow your passion…

Can I broadcast 24/7?

  • Yes. Use Centova’s Auto DJ to cover the night shift and times when a presenter is not available.
  • New to using Centova and AutoDJ? Download our free help guide here.

Do I have to be a tech-head?

  • No, not at all. We are here to help. We find that once people are up and running, and understand Centova, then it’s all pretty smooth running.

Do I need a license?

  • You do not need a license to broadcast over the internet, but you will need licenses to pay royalties for the music you broadcast. We don’t sell them, but search for ‘music licensing’ in your country.
  • If you are just broadcasting talk radio, jingles, and royalty-free music, then it is likely you will not need a license. But do seek professional advice if you are unsure.
  • You are legally responsible for what you broadcast.

How does it work?

  • There are two ways you can broadcast, and you will likely use both. The first is that you log into the CentovaCast system and broadcast live via a DJ account you can set up.
  • The second way is to load music, station IDs and pre-recorded programs into the Auto DJ system and schedule them to play when you are not live.
  • With pre-recorded shows you can program Auto DJ to start these shows at a time you specify.
  • Or fill a folder with MP3s and have them play sequentially or randomly.
  • You can schedule station ID jingles to play out when you want, such as once every three songs.

How can people hear my broadcasts?

  • Your listeners can hear your broadcast via websites that feature your station’s audio player as well as via services you can send your unique radio stream URL to. See our list here.
  • Marketing your station to your friends, family, local community organisations, and across social media is a good start.

Can I play and say what I like on air?

  • You are 100% responsible for what you broadcast.
  • You are in the media now and need to abide by the same rules and laws as any other broadcaster or media organizations.
  • Play nice and save yourself a bundle of legal trouble.